A global quick‑service restaurant (QSR) leader needed to modernize authentication for thousands of frontline employees—without slowing down operations or violating strict corporate security mandates. With Authgear, the local market team launched 2FA, SSO, and biometric sign‑in in an intuitive interface that met global compliance while making daily access faster and simpler.
At a glance
- Industry: Global food & beverage (QSR)
- Users: Thousands of frontline employees across stores and functions
- Use case: Secure workforce access with minimal friction
- Auth methods: SSO, 2FA (SMS/Email), biometric (Face/Touch)
- Outcome: Compliance achieved; faster login; fewer support tickets; higher adoption
About the company
One of the world’s largest food and beverage brands, operating a vast frontline workforce across multiple regions and business units. The local chapter in this case sought to upgrade employee authentication to align with global policies while keeping day‑to‑day access effortless for staff on the floor.
The Challenge
The global corporate office mandated strict security controls—including the rollout of Two‑Factor Authentication (2FA) across employee‑facing applications. Locally, the team had to:
- Comply with complex global security mandates
- Provide easy access for thousands of frontline staff with varied tech familiarity
- Reduce support burden caused by forgotten passwords
- Streamline access to multiple daily‑use apps without repetitive logins
The Solution
The team adopted Authgear to deliver a scalable, user‑friendly authentication layer:
- Two‑Factor Authentication (2FA)
Multiple factor options (e.g., SMS OTP, Email OTP) met corporate policies while accommodating diverse devices and user preferences. - Single Sign‑On (SSO)
One sign‑in unlocks all employee apps, reducing repeated logins and saving time during busy shifts. - Biometric login
Fingerprint and facial recognition offered fast, secure 2FA—ideal for frontline staff who need quick access without managing complex passwords. - User‑friendly interface
Clear, step‑by‑step setup and guidance reduced confusion for non‑technical users and cut down on help‑desk tickets.
The Results
With Authgear, the local team successfully rolled out a secure authentication system that met corporate standards while improving the daily experience for frontline staff.
- Compliance without compromise: Met global security standards with local usability intact
- Faster access: SSO + biometrics reduced login time and context switching
- Lower support burden: Fewer password‑related requests thanks to intuitive flows
- Higher adoption: Frontline teams onboarded quickly and used digital tools more consistently
- Built to scale: Ready for new apps, factors, and future security upgrades
This implementation not only reduced friction and operational burden — it also empowered employees to confidently adopt digital tools in their daily workflows.
Why Authgear
- Security + UX: Enterprise controls with a streamlined employee experience
- Flexible factors: Support for SMS, TOTP, and biometrics to fit varied devices
- SSO at scale: One identity across multiple workforce applications
- Developer‑friendly: Standards‑based (OIDC/OAuth2), easy to integrate and operate
Feature highlights
- 2FA options: SMS OTP, Email OTP,, biometric step‑up
- Single Sign‑On: Seamless access across daily‑use apps, SAML and OAuth, embedded web-apps in a single mobile app
- Intuitive onboarding: Guided setup reduces training and errors
- Centralized policies: Consistent enforcement across regions and teams
